FAQ & Questions
Q: How do I submit my logo for a quote?
A: Just send an email to Sales@Kodabearink.com , and attach a jpg, pdf or eps file. Please include approximate size of logo, and what you want to put your logo on (shirts, hats, jackets). Also, please provide a best guess for quantity of logos to be embroidered, printed, or screen printed.
Q: What is the minimum order for Embroidery?
A: We do not have a minimum, but keep in mind that embroidery is less expensive in larger quantities. Also, depending on design there may be a digitizing fee.
Q: What is the minimum order for Screen Printing?
A: We do have a minimum of 24 items to be printed. but keep in mind that screen printing is less expensive in larger quantities. Also depending on complexity of design and number of colors price will vary.
Q: What is the minimum order for Vinyl transfers?
A: We do not have a minimum but depending on design complexity we may recommend other decoration process.
Q: Is there a artwork fee?
A: Yes, there is a 1-time artwork fee of $45.00 an hour. However, if you have your artwork in acceptable formats (Ai, eps, svg) we will wave that fee. Orders of 100 or more pieces we will waive your fee!
Q: What is the turnaround time for orders?
A: Turnaround time varies based on the size of the order, and how busy we are at certain times of year. Normal delivery is approximately 7-11 business days (M-F) on items once artwork is approved and deposit made. We do our very best to accommodate customers who need a rush order, and we will be up front about our capabilities at the time of the quote/order and any applicable fees.
Q: Is all of the work done “in-house”?
A: No, most of the work is done in-house. However, on the occasion a customer has a need outside of our capability, we do have resources to still complete the job! Examples of this include DTG, sublimation, and promotional items.
If you have any questions please feel free to contact us by one of the following ways:
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